Return window
Eligible items may be submitted for a return request within 15 calendar days of delivery. Please contact us within that period and wait for return instructions before sending anything back.
Eligibility and condition
To help us review a return, keep the item, tags, included accessories and original packaging together where possible. Items should be unworn, undamaged and returned in the condition in which they were received, except where the concern is that the item arrived damaged or incorrect.
Return eligibility may depend on the item, its condition, the reason for the request and applicable consumer law. We will explain the decision and any applicable return-shipping arrangements before you send an item back.
How to request a return
- Open our Contact page or email hello@pamora.in.
- Include your order number, the email or phone used for the purchase, the item you are asking about, and the reason for the request.
- If the item is damaged or incorrect, include clear photographs of the item and its packaging.
- Wait for the team’s instructions before shipping the item back.
Refund review
When a return is approved and the item is received or the return is otherwise verified, Pamora will confirm the applicable refund or resolution. Where a payment provider is used, refunds are generally directed through the original payment method or the process supported by that provider.
Refund timing can depend on inspection, the payment method, provider processing and any information needed to resolve the request. We will communicate the next step once the request is reviewed; we do not promise a fixed bank-processing time on this page.
Damaged, incorrect or missing items
Please contact us as soon as reasonably possible after delivery and include your order reference and photographs where helpful. We will review the report and explain the available remedy. This review does not limit any rights you may have under applicable law.
Colour-fade and product promises
If your product page includes a colour-fade promise, such as Pamora’s stated 18-month promise, contact us with your order reference, photographs and a description of how the piece has been worn and cared for. We will review the claim against the promise applicable to that product and explain the outcome and next step.
Care guidance, product-specific terms and reasonable evidence may be relevant to this review. This process is separate from, and does not reduce, rights that cannot legally be excluded.